Why do suggestion systems
not work?
Does every suggestion system work? Why do so many suggestion systems stop working over time?
Suggestion Systems work when:
- they are well-designed
- they are well-implemented
How to tell if
your suggestion system
is starting to fail?
- The number of implemented ideas decreases
- You observe longer implementation time for ideas
- Fewer people participate in the system
- Management starts ignoring ideas
Do not make the following mistakes!!!
ERROR 1.
Calling the suggestion system
“suggestion system”
ERROR 2.
Organizing a
big informational campaign,
promoting the suggestion system
ERROR 3.
Pressuring employees
to submit ideas
ERROR 4.
Restrictive way of evaluating ideas
(e.g. through committees)
ERROR 5.
Evaluating ideas
mainly in terms of
benefits for the company (e.g. financial)
ERROR 6.
Paying for
individual improvements
ERROR 7.
Hindering copying of ideas
(e.g. through the way of rewarding)
ERROR 8.
Only theoretical training,
without practical exercises
in implementing ideas
ERROR 9.
Focus on improving the company,
instead of 'improving' people
Features of a well-implemented system
- Employees implement thousands of small ideas,
- All ideas develop competencies
- All ideas intrinsically motivate employees
- Some ideas bring financial benefits or create innovations