What is the overarching goal of suggestion systems?
Hypothesis
Suggestion systems contribute to introducing practical improvements, but...
...their main goal is building respect, trust, and employee engagement based on intrinsic motivation.
Justification 1
Building Respect and Trust
Good suggestion systems allow employees to express and communicate their ideas.
What does this give?
Builds a sense of value and belonging to the organization.
Justification 2
Intrinsic Motivation
Good suggestion systems enable employees to actively participate in improving processes.
What does this give?
Satisfies needs for autonomy and competence, which is key to intrinsic motivation (Frontiers).
Justification 3
Employee Engagement
Good suggestion systems increase employee engagement.
What does this give?
Employees are more willing to contribute valuable suggestions and show initiative, leading to the organization's long-term success (Frontiers).
SUMMARY
Suggestion systems that promote small improvements have a significant impact on organizational culture.
They build an environment where employees feel appreciated and engaged.
Effective systems focus attention on people, not just on organizational improvements.